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The Club’s Ticket Policy. What you are agreeing to when you take a place at an LSM gathering.
This Policy governs the purchase, access, transfer, cancellation, refund, resale, attendance, guest use and third-party services for any ticket, booking or event offered by the Club. Every member and non-member purchaser agrees to be bound by it.
A Ticket means any ticket, booking, deposit, reservation, pass or entry right offered by the Club. An Event means any Club-arranged gathering, travel, accommodation, venue, transport, dining or leisure experience, in the United Kingdom or internationally.
Tickets marked Members Only are reserved exclusively for members with an active membership. Non-members may not purchase or hold them.
You must select the correct ticket type for your status. A Ticket bought for a guest without an authorised guest pass will be cancelled without refund.
The Club may refuse any purchase, void any Ticket, and suspend access to any Event where eligibility is not met or misrepresentation is suspected.
All Tickets, bookings, access rights, passes and deposits are strictly personal to the named purchaser. They are non-transferable, non-assignable and not for resale unless the Club agrees in writing.
Any attempt to sell, assign, gift, transfer or permit unauthorised use of a Ticket cancels it immediately and forfeits any rights under it. No refund or credit is provided.
The Club may, entirely at its discretion, try to reallocate a place for a member who cannot attend. That is a courtesy, not an entitlement, and it creates no right to a refund, a credit or a guarantee of resale.
The price shown on the gathering is the price of one place, and reflects the inclusions stated at the time of purchase. If you pay by card, a booking fee is added and shown as its own line before you pay, and again on your receipt. The fee that applies is the one displayed at checkout.
Settled from a Reserve account, the booking fee is waived. That is the whole difference between the two ways of paying.
Card payments are taken by our secure payment provider, who hold your card details. Your place is marked paid once the payment confirms. Payments from a Reserve account leave your balance the moment you settle and appear on your statement straight away.
Card: the ticket price plus the booking fee shown at checkout.
Reserve: the ticket price, with the booking fee waived.
Prices are in pounds sterling and include VAT where it applies.
Displayed times, schedules, travel indications and extras are for guidance and may change.
A change to timing, venue, schedule, extras or travel arrangements is not grounds for a refund unless the Club states otherwise at the time of purchase.
By taking a place you confirm you have read the Event details, understood the inclusions, and accept that the Ticket is non-refundable save for the exceptions below.
All Tickets, deposits, event payments, travel and accommodation bookings and related charges are strictly non-refundable, except as set out here.
One exception applies to Reserve account holders. If you paid for a place from your Reserve account and cancel with at least 72 hours notice before the event, the amount is refunded to your Reserve account. Inside 72 hours, and for any card payment, the place is non-refundable.
No refund is given for a change of mind, dissatisfaction, inability to attend, a schedule or venue change, or a third-party provider failure, unless a separate refund policy was clearly disclosed to you at purchase.
If you cancel your membership or do not attend, the Club may attempt to reallocate the place but is under no obligation to. There is no claim for refund or credit. A place left empty that was never cancelled is non-refundable. Do tell us even at the last hour, so the seat can go to the wait list.
Where a Ticket is voided under the eligibility or transfer sections above, there is no entitlement to a refund or credit.
Where the Club cancels an Event or a Ticket entirely for reasons within the Club’s control, you are entitled to a full refund of the amount paid. Refunds are processed to the original payment method within ten to fifteen business days.
Where the Club makes any credit outside those circumstances, it is made to a Reserve account and shown on your statement immediately. A Reserve balance is a credit with the Club, redeemable against eligible arrangements the Club makes for you.
The sole exception to the non-refund rule is a Ticket or booking for which a separate, specific refund or cancellation policy was clearly provided at the time of purchase. That policy takes precedence over these terms.
No other refund, credit or compensation is available.
If you bring a guest you must comply with the Club’s Guest Policy and hold any required guest pass, consent form or ticket.
You remain fully responsible for your guest’s conduct and for their adherence to the Code of Conduct, these terms and any Event rules.
A breach by a guest may result in cancellation of your Ticket, removal from the Event, or termination of membership.
Many Events rely on third-party providers: venues, accommodation, transport, organisers, photographers and partners. The Club is the contracting party with you for participation and arranges access to those services, but does not control them and cannot be held liable for their independent actions, changes or performance.
The Club is not liable for delay, failure, cancellation, change, injury, loss or damage arising from the acts, omissions or insolvency of a third-party provider, save to the extent the Club is legally obliged.
For international Events you are responsible for valid passports, visas, health and travel insurance, and for complying with customs, taxation and immigration requirements. Failure to do so does not entitle you to a refund, cancellation or compensation.
Where the Club pre-arranges international travel, accommodation or transport, those bookings follow the provider’s terms as well as these, and you accept the risk of cancellation, change or disruption.
Photography, filming and recording may take place at any Event. By attending, you and your guests give irrevocable consent for the Club and its authorised agents to use images, recordings and likenesses for promotional, documentation and archival purposes.
You waive any right to inspect or approve the material, or to receive payment for its use. Photography is a condition of attendance and cannot be opted out of.
Cancelling or ending your membership does not entitle you to request removal of photography or film captured during your membership or attendance. That material remains the property of the Club and may continue to be used.
When a gathering is full you can join the wait list. Registration is held in strict sequence. If a place is returned we write to the first member on the list, and it goes to the first woman who confirms.
Attendance at Events and use of Ticket services is at your own risk. The Club’s liability is limited in accordance with the Membership Policy.
The Club may refuse entry, cancel access or revoke a Ticket where it considers a member’s or guest’s behaviour poses a risk to the Club or to other attendees. No refund or credit is given in those cases.
You indemnify and hold the Club harmless from any liability, loss, damage or claim arising from your breach of these terms, your guest’s actions, or related conduct.
These terms, and all related purchases, attendances and transactions, are governed by the laws of England and Wales.
Any dispute should first be put to the Club in writing. The Club may, at its discretion, refer the matter to arbitration under the Arbitration Act 1996. Members and purchasers agree to the exclusive jurisdiction of the courts of England and Wales.
These terms are the entire agreement in respect of Tickets and Events, and supersede all prior statements, marketing or representations.
The Club may amend these terms at any time, with notice given through its official channels. Continued purchase or attendance after an amendment constitutes acceptance of the updated terms.
If any provision is found invalid or unenforceable it is severed without affecting the rest. Headings are for convenience and do not affect interpretation.
Questions: team@thelsmclub.com.